Travel conditions
TERMS AND CONDITIONS OF EMPLOYING THE SERVICES
1. The contract is concluded between two parties:
On the one hand the CLIENT and/or PASSENGER: the natural or legal entity that orders and uses the service.
On the other hand, the SERVICE PROVIDER: Airportways Worldwide LTD. /Seated at Bloomsbury place 4, WC1A 2QA London, UK/.
The contract is concluded in the case if the CLIENT orders any of the SERVICE PROVIDER'S services for himself/herself or for the PASSENGER(S) listed by him/her through the booking system established on the website of the SERVICE PROVIDER /www.rigashuttle.com/, by phone or in e-mail, or in the partner offices of the SERVICE PROVIDER, and simultaneously with this he/she accepts the prices and terms and conditions stipulated by the SERVICE PROVIDER.
The SERVICE PROVIDER in each case confirms the feasibility of the orders to the CLIENT. The orders are confirmed right after the booking, to the e-mail address provided by the CLIENT. If the CLIENT does not receive confirmation within 3 hours, he/she has to contact the SERVICE PROVIDER by e-mail.
The orders have to be given to the SERVICE PROVIDER until 6pm the day before the planned journey the latest. After this time the online booking system does not accept bookings. SERVICE PROVIDER needs this time for logistics reasons. The SERVICE PROVIDER shall not be liable for the delays arising from reasons beyond his control /such as delays caused by traffic jams, accidents and damages resulted from other events which the SERVICE PROVIDER is not able to affect/.
The paid amounts of money cannot be refunded. However, it is possible to use them on another date; in this case it is necessary to make arrangements in advance in the MODIFY BOOKING page.
For the purpose of the unobstructed contact and assistance the CLIENT has to give his/her data and data of the PASSENGER(S) to the SERVICE PROVIDER. If these are incorrect or incomplete, the SERVICE PROVIDER does not assume liability for the inconveniences resulted from the possible changes.
The SERVICE PROVIDER reserves the right to change in any period of the year.
The possible changes can be inspected on the website of the SERVICE PROVIDER.
The changes become effective after 24 hours from their announcement.
The changes can be short-term ones that is ones which process within 24 hours /for example discount, reduction/ and long-term ones /for example continuous reductions/.
2. Terms and conditions of transfer and parking
For safety reasons the driver, employed by the SERVICE PROVIDER is not allowed to leave the car, thus it is possible to meet the passengers within the terminal only upon especial request. The SERVICE PROVIDER informs the CLIENT about the exact place and date of the meeting in the voucher, alternatively via phone call or sms (text message).
In order to orientate easily it is practical for the PASSENGER(S) to print the voucher in each case and to take it with them.
The road time is different in every case. After arriving at the place of the meeting on the airport, one has to take account of road time of 1 hour.
It is possible for every PASSENGER to carry 1 hand-luggage and 1 big luggage free from charges. In each case the CLIENT has to inform the SERVICE PROVIDER about the number of luggage to be transported in advance. If the CLIENT does not indicate the overweight in advance and this turns out at the time of departure, the SERVICE PROVIDER is not obliged to perform the transfer.
The CLIENT can indicate his/her possible claim to change the ticket or to cancel the order not later than 36 hours prior to starting the journey, by phone or in e-mail. If the change or cancellation takes place within this period, the CLIENT is obliged to pay surcharge to the SERVICE PROVIDER, which is equal to 50% of the cost of transport.
3. Departure of the transfer
In every case the SERVICE PROVIDER starts the transfer 40 minutes from the landing of the given airplane. If the plane lands earlier than the prescribed date, the transfer departs at the originally given date. If there is a short delay in the arrival of the plane /10-40 minutes/ for any reason, the departure of the transfer is shifted. If the plane delays more than 40 minutes, so called /"joint"/ transport can take place which means that it is necessary to join the departure of a following transfer.
The PASSENGER has to wait at the given meeting place until the departure of the transfer, even in the case if the vehicle has not arrived yet.
If for any reason the PASSENGER fails to arrive at the meeting point on time /for example loss of luggage, passport examination/, it is necessary to declare the delay to the driver, employed by the SERVICE PROVIDER on the phone number indicated in the voucher (e-ticket).
In case of arrival at the airport the waiting time is maximum 15 minutes from the departure time of the given transport and in case of leaving to the airport it is maximum 10 minutes.
4. Legal statement
The SERVICE PROVIDER handles the data of the CLIENT and the PASSENGER(S) confidentially, and he does not reveal them to any third party.
The SERVICE PROVIDER does not take responsibility for the lost objects and for ones that are left in the car.
Simultaneously with ordering the service the CLIENT accepts the terms and conditions of employing the services and the provisions as binding on him/her. If several passengers are transported at the same time, the CLIENT makes this statement on behalf of his/her fellow-passengers as well.
